Reservations Supervisor - The Ritz-Carlton Rancho Mirage (180000 (San Jose, CA)

Reservations Supervisor - The Ritz-Carlton Rancho Mirage (180000

Reservations Supervisor At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.The Ritz-Carlton Rancho Mirage located at 68900 Frank Sintra Drive Rancho Mirage CA 92270 currently has the following opportunity Reservations Supervisor (180000AO) Oversee accuracy of room blocks reservations and group market codes. Communicate company values and or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot resolve and document guest issues and concerns or escalate refer to appropriate individual. Assist management in training scheduling counseling and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at s marriott.taleo.net careersection 2 jobdetail.ftl job 180000AO Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. EEO Notices EEO is the Law poster EEO is the Law supplement Pay Transparency Accessibility Assistance If you are an individual with a disability and need assistance completing the online application please call 301-581-1400. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively an email may be sent to hqaffirmativeaction(at)marriott.com. Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job. 1996-2017 Marriott International Inc. All rights reserved. Marriott proprietary information. Terms of Use Privacy Statement Additional Locations Indian Wells California Palm Desert California La Quinta California Rancho Mirage California Palm Springs California