Lead Concierge - JW Marriott Marco Island Beach Resort (17002T22 (Sarasota, FL)

Lead Concierge - JW Marriott Marco Island Beach Resort (17002T22

Lead Concierge We make stories like this possible every day. Whether we re helping a budding chef create a favorite meal or an anxious dad find a camera full of memories we re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton we never forget that we are creating guests for life.JW Marriott Marco Island Beach Resort located at 1111 Ritz-Carlton Drive Sarasota FL 34236 currently has the following opportunity Lead Concierge (17002T22) Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Serve as a departmental role model or mentor ensure employee compliance with company standards and policies and external regulations. Monitor club lounge for seating availability service safety and well-being of guests. Report accidents injuries and unsafe work conditions to manager complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. 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You are not signed in. Go to the section Job Search Go to the section My Job Page Open the page Jobs Matching My Profile Open the page My Submissions ]) api.fillForm( requisitionDescriptionInterface []) api.fillInterface( requisitionDescriptionInterface [ Previous Go to the previous job Next Go to the next job Apply for this position online Apply by Email Apply to this position by email Add this position to the job cart Job Description - Lead Concierge (17002T22) Job Description Relocation Position Type Tell us about a friend who might be interested in this job. All privacy rights will be protected. false Tell us about a person who might be interested in working for our organization. All privacy rights will be protected. true Apply for this position online Apply to this position by email Add this position to the job cart Previous Go to the previous job Next Go to the next job ]) api.fillList( requisitionDescriptionInterface descRequisition [ 2325119 true 2325119 false Submission for the position Lead Concierge - (Job Number 17002T22) false 2325119 false false s marriott.taleo.net careersection jobdetail.ftl job 17002T22%26lang en Lead Concierge true Lead Concierge USA-FL-Marco Island-JW Marriott Marco Island Beach Resort USA-FL-Marco Island-JW Marriott Marco Island Beach Resort Dec 19 2017 Dec 19 2017 17002T22 17002T22 Rooms and Guest Services Operations Rooms and Guest Services Operations Marriott Hotels Resorts JW Marriott Marriott Hotels Resorts JW Marriott Full-time Full-time Non-Management Hourly Non-Management Hourly %3Cdiv%3EMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.%3C div%3E%3Cbr%3E%3Cdiv%3E%3Cb%3EMarriott Hotels%3C b%3E Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. %3C div%3E%3Cbr%3E%3Cdiv%3E%3Cb%3EJW Marriott %3C b%3Eis part of Marriott International%27s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .%3C div%3E %3Cdiv%3EMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.%3C div%3E%3Cbr%3E%3Cdiv%3E%3Cb%3EMarriott Hotels%3C b%3E Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. %3C div%3E%3Cbr%3E%3Cdiv%3E%3Cb%3EJW Marriott %3C b%3Eis part of Marriott International%27s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .%3C div%3E %3Cdiv%3E%3Cb%3E We invite you to learn more about this position and apply at s marriott.taleo.net careersection 2 jobdetail.ftl job 17002T22 Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Additional Locations Bradenton Florida Fort Myers Florida