FRONT DESK CLERKNIGHT AUDITOR KATY TX (Katy, TX)

FRONT DESK CLERKNIGHT AUDITOR KATY TX

THIS LOCATION IS DAYS INN & SUITES IN KATY Job Description Greet and register guests provide prompt and courteous services and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions while projecting high standards of service and professional hospitality at all times. Candidates should be friendly and able to work in a fast paced environment. Experience a plus. Please email your resume at daysinnkaty(at)gmail.com ESSENTIAL FUNCTIONS FRONT DESK SKILLS Assist guests by -Properly assign room locations rate room selling strategies and guaranteed or requested room types -Have daily knowledge of groups or functions in-house and local current events -Understand qualified discounts their availability and application of vouchers -Accurately handle future and same day reservations or take walk-in guests -Check-in and check-out guests in a knowledgeable efficient and professional manner -Post correct or adjust charges to guest account as necessary -Be knowledgeable of hotel credit cash in advance procedures -Maintain accuracy in cash handling procedures Perform all shift checklist responsibilities Familiar with frequently used Standard Operations Procedures Trained on all hotel emergency procedures equipment and utility shutoffs GUEST RELATIONS Be readily available approachable for all guests Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan Extend professionalism and courtesy to guests at all times Remain highly visible and be readily available for guests at all times Demonstrate self-confidence energy and enthusiasm when interacting with guests Demonstrate discretion when dealing with confidential guest matters