Candidates Needed for Banking TeleCaller Female Only (Chennai)

Candidates Needed for Banking TeleCaller Female Only

Candidates Needed for Banking TeleCaller Female OnlyJob DescriptionResponsibilities- Efficient handling of video calls Conduct video interactions with customers professionally ensuring clear communication and addressing their queries promptly aiming to deliver an exceptional service experience and foster customer satisfaction.- Execution of financial transactions Facilitate various banking transactions including funds transfers (NEFT RTGS IMPS IMT) KYC updates and the opening and management of fixed deposits and recurring deposits ensuring accuracy and adherence to banking protocols.- Real-time KYC verification Authenticate and verify customers Know Your Customer (KYC) documents during live video sessions ensuring compliance with regulatory requirements.- Multitasking across banking products Handle video-based KYC processes for a range of services including banking accounts credit cards and personal loans ensuring seamless customer service across different banking verticals.- Team collaboration and flexibility Work effectively within a team environment contributing to collective goals while being adaptable to different work schedules and patterns.- End-to-end personalized service Provide tailored solutions and ensure complete resolution of customer inquiries and issues delivering a seamless experience for customers using the video banking platform.- Cross-selling products Proactively share information about relevant banking products services and promotional offers ensuring customers are aware of the latest offerings at IndusInd Bank.- Compliance adherence Maintain strict adherence to banking regulations and compliance standards during all interactions ensuring risk management and legal guidelines are met.- Process improvement initiatives Identify inefficiencies or pain points in the current processes suggest enhancements and contribute to ongoing improvements that lead to increased customer satisfaction and smoother operations in the video banking channel.- Monitoring and performance adherence Track performance metrics regularly ensuring all monthly performance targets and service quality standards are met contributing to personal and team success.Role Bank Tele CallersExperience FreshersQualification Any Basics Degree Salary From 12K per monthJob Type Full Time Permanent JobLocation ChennaiInterested Candidates can Contact the HR for Further DetailsHR - Preetha63855 80670infohrpreetha29(at)gmail.com