Chat process and executive

Hiring on chat process executive and functionality Guide and assist customers through the website for purchases or other needs. Address and resolve customer issues efficiently to ensure high satisfaction levels. Maintain an up-to-date knowledge of products and services offered by the e-commerce portal. Accurately document customer interactions and feedback. Collaborate with team members and other departments to resolve complex issues. Achieve performance targets and adhere to service level agreements (SLAs) set by the company. Qualifications Any bachelors Degree. Proven experience in customer service preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a customer-centric approach. Location chennai Exp 2-3 yrs salary 25-35k with regards infohrmadhu23(at)gmail.com HR-MADHU 9500574819

13-09-2024 INDIA, Chennai

Category: Employment & Jobs

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