User Support Technician (Calgary)

User Support Technician

Job Title User Support TechnicianCompany Name Rocky TechWork Location 211 and 214 214 11th Avenue SE Calgary AB T2R 0K1Terms of Employment Full-time PermanentWage 29.00-33.00 per hourWorking Hours 35-40 hours per weekLanguage of Work EnglishPlease contact via email hr.rockytech(at)outlook.com Company Info Rocky Tech adheres to the goal of the best practitioner of IT technology and a professional provider of IT services . Focus on customer needs and challenges provide IT solutions and professional services and continue to create value for customers. We provide services including IT service management computer network support server management network security social media marketing web development and so on. Job Duties Provide technical assistance and support to users respond to their inquiries and provide technical support via various channels Analyze and diagnose users issues to identify the root cause of problems and provide effective solutions Collect organize document and maintain all support interactions including the nature of the problem steps taken to resolve it Assist users in understanding and effectively using the IT services the company provided conduct training session and create training materials Provide software hardware network and Internet support to users troubleshoot identified difficulties and resolve problems to prevent reoccurrence Document and update technical procedures troubleshooting steps and knowledge-based files for use by other technical support analysts and future references Assist users in the planning and improvements of IT projects including system upgrades and rollouts Collaborate with other departments to create powerful sales campaigns and strategies to attract potential sales opportunities and enhance sales performance Qualifications 1. A college diploma in computer technology information technology or a related field2. A minimum of one year of related experience3. Proficiency in troubleshooting hardware and software issues4. Knowledge of operating systems computer networks and basic network troubleshooting5. Good customer service skills6. Strong analytical and problem-solving skills We thank all interested applicants however only those selected for an interview will be contacted.