Director of Operations - The Ritz-Carlton - (23181275) (Denver, CO)

Director of Operations - The Ritz-Carlton - (23181275)

At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Ritz-Carlton Denver located at 1881 Curtis Street Denver CO 80202 is currently hiring a Director of Operations.Responsibilities include Functions as the strategic business leader of the property s Hotel Operations. Areas of responsibility may include Front Office Recreation Health Club Housekeeping Food and Beverage Culinary and Engineering Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards targets customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area. CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Managing Revenue Goals Monitors hotel operations sales performance against budget. Reviews reports and financial statements to determine hotel operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. Develops systems to enable employees to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures employees are treated fairly and equitably. Ensures that regular ongoing communication is happening in Operations (e.g. pre-shift briefings staff meetings). Fosters employee commitment to providing excellent service participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. The salary range for this position is 120 000.00 to 152 000.00 annually. This position offers health care benefits flexible spending accounts 401(k) plan accrued paid time off (including sick leave where applicable) life insurance disability coverage other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions. Apply now at s jobs.marriott.com marriott jobs 23181275 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate. Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.