Director of Housekeeping - Marriott Hotels - (23145092) (Newport Beach, CA)

Director of Housekeeping - Marriott Hotels - (23145092)

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The VEA Newport Beach A Marriott Resort & Spa located at 900 Newport Center Dr Newport Beach California 92660 is currently hiring a Director of Housekeeping.Responsibilities include p> Manages the execution of all operations in the rooms area departments (e.g. Front Office Engineering Maintenance Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Manages the execution of all operations in the rooms area departments (e.g. Front Office Engineering Maintenance Housekeeping) and manages staff. Leads specific team while assisting with meeting or exceeding property goals. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. Sets clear expectations with the General Manager for the team. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations and exceeding them. Managing Property Rooms Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Schedules the team against guest and hours occupied room goals. Monitors compliance with standards and procedures. Performs hourly job functions as needed. Providing Exceptional Customer Service Provides excellent customer service by being readily available approachable for all guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies all team members meet or exceed all hospitality requirements. Managing Profitability Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Promotes both Guarantee of Fair Treatment and Open Door policies. Verifies that orientations for new team members are thorough and completed in a timely fashion. The salary range for this position is 89 678.00 to 158 430.00 annually. This position offers health care benefits flexible spending accounts 401(k) plan accrued paid time off (including sick leave where applicable) life insurance disability coverage other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions. Apply now at s jobs.marriott.com marriott jobs 23145092 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law. Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J.Willard Marriott. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment . In joining JW Marriott you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.