Customer Service Representative Goar Endriss and Walker (Detroit, MI)

Customer Service Representative Goar Endriss and Walker

Goar Endriss & Walker P.A. is a accounting firm we are dedicated to providing our clients with professional personalized services and guidance in a wide range of financial and business needs Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. They re patient empathetic and passionately communicative. They love to talk. Customer feedback is priceless and these CSRs can gather that for us Goar Endriss & Walker P.A . Problem-solving comes naturally to customer care specialists. You must be confident at troubleshooting and investigate if you don t have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.Essential Duties and Responsibilities Act as the first point of contact via email phone and live chat for clients Perform remote troubleshooting through diagnostic techniques and pertinent questions. Direct unresolved issues or feedback to the next level of support personnel. Adeptly utilize internal Customer Relationship Management (CRM) and Ticketing Tool (Manage Engine) systems to manage client support requests. Cash out and prepare a deposit at the end of shift. Assist with administrative tasks and other special projects as needed. Work with the accrediting bodies of several states on behalf of the clients. Develop a strong knowledge of Vector Solutions web-based products and be able to align these solutions to meet the specific needs of each client. Create client-facing support articles for our knowledge repository. Initiate and complete a variety of day-to-day tasks in support of Client Services efforts to effectively serve clients. Lewis Tamar serves as Hr and Payroll Manager at Goar Endriss & Walker P.A she is an ambitious results oriented professional with an acute attention to detail and the determination to go above and beyond for her client. She obtained a Bachelors of Arts Degree from Palm Beach Atlantic University. She will be in charge of your job application and training you. With more than 12 years of organizational and workforce performance experience Lewis Tamar offers Hr and Payroll manager training to new applicants and coaching to clients around the country. She oversees a team of experts who utilize a broad systematic and collaborative approach to analysis problem solving and consultation. NOTE As of now this is not a job position that is based in the office. Instead this is a Remote Job Position [ WORK FROM HOME ]. The hours can vary as some weeks will be busier than others and you decide the hours so it doesn t affect your current job [ Flexible working hours ]. Right now we are working on expanding our brand to every US city. 870 Weekly This is a great opportunity to join a well-established and growing team If you are interested confirm the below information to Hr manager Lewis Tamar.Full Name Full Home Address Contact Phone Number Current Occupation Best Regards Recruiter Lewis Tamar Goar Endriss & Walker P.A