Inside Sales and Customer Service Representative (Cleveland, OH)

Inside Sales and Customer Service Representative

Inside Sales & Customer Service Representative - Cleveland OH - JOB 23-00038Salary Range 38k Base 15k commission (first 6 months - 7 000.00 guaranteed) Permanent Position with Benefits.Benefits Medical insurance Dental insurance Basic and Voluntary life insurance Paid personal and vacation days Flexible spending account program Short and long term disability insurance Credit union membership 401k profit sharing A manufacturer and developer of candles is seeking to hire a Inside Sales & Customer Service Representative to grow existing accounts develop new customers and sales strategies in new business venture. Communicate with customers by telephone and in person providing pricing and work with the customer to generate sales. Must possess exceptional customer service skills be strong in Microsoft Excel and be comfortable working with social media and internet sites. Must be willing to travel occasionally for industry events trade shows and conventions.REQUIREMENTSAssociates degree preferred or work experience equivalent 3 to 5 years experience in similar position Proficiency in using Microsoft Office Suite applications and contact management software. Sage MAS Act Constant Contact or any other ERP software is desired. Background in working with manufacturing distribution companies a plus. Exceptional communication skills both written and verbal. Internet literate able to research products vendors as needed. Mathematical aptitude. Regular and punctual attendance. Impeccable business etiquette. Ability to work well in a fast-paced environment. Able to adapt and respond to changing business needs. Strong verbal interpersonal and organizational skills. Attentive to detail. Must be proficient in the Microsoft Office suite and the Internet. Ability to build strong relationships with customers understanding their business needs. Proven track record with lead-to-sale conversion. RESPONSIBILITIES Input sales orders. Enter and follow-up on web-based leads and orders. Oversee and provide updates on web listings adding content pictures & updated prices. Follow-up on customers inquiries and requests for quotes. Manage and follow-up on outgoing customer samples. Assist with developing content for websites & social media campaigns. Solicit potential opportunities including customer calls. Identify trends in customer satisfaction and product purchases. Stay abreast of sales figures monthly through sales reports investigate trends and follow up with team. Keep abreast of industry trends. Drive or fly to participate in industry shows conventions buyer events and other potential business leads. Maintains all customer information in CRM software. Track monthly annual sales figures. Review and analyze trends and historical data of customer sales and products. Handle issues in the best interests of both the customer and the company. Develop an annual business plan which details activities to follow during the fiscal year focusing on meeting or exceeding sales quota. Perform other duties and assignments as directed by management. Contact new leads weekly per brand. Physical Demands While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand walk use hand to finger handle or feel and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies up to 20 lbs. This position can spend long hours in the car traveling to and from customers offices and or industry events. Position Type Expected Hours of Work This is a full time non-exempt position and the hours of work and days are Monday through Friday 8 00 am 4 30 pm with one half-hour for lunch. Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen.Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any future job considerations.Integrity Technical Services Inc. 14 Whitehall Drive Suite 102 Akron Ohio 44278 Toll Free 1-888-262-3226 Akron 330-633-6500 Cleveland 440-257-3232 Website www.integrityjobs.com (To view all of our open positions please visit our website) Integrity Technical Services Inc. does not charge a fee for finding anyone a job.Integrity Technical Services is an Equal Opportunity Employer.