Help Desk Technician (Brooklyn, NY)

Help Desk Technician

Job DetailsLevelExperiencedJob Location1 PIERREPONT PLAZA SUITE 901 - BROOKLYN NYPosition TypeFull TimeEducation LevelNot SpecifiedSalary Range 60 000.00 Salary yearNetwork Administrator Help Desk TechnicianRegular Full-TimeBrooklyn NY US Help Desk Technician The new help desk technician is a team player who be responsible for helping to manage Graham Windham s IT operations and network infrastructure.Responsible for helping to managing the day-to-day operations of network infrastructure including configuring diagnosing repairing upgrading and optimizing all computer systems equipment and services. Ensures that all help desk requests responded to and handled in a timely manner Provide technical assistance and customer support related to computer systems hardware and software. Create and maintain network users permissions. Provide staff with technical training where required. Assist with the research implementation and deployment of current future software and hardware projects. Troubleshoot network performance issues as well as analyze and resolve wireless local area networks (WLAN) hardware software problems in a timely and accurate fashion Ensures asset tracking for IT related equipment is accurately maintained Install and configure computer network equipment. Travel will be required for on-site hardware and software maintenance Occasional evenings and weekends and over-time may be required to meet deadlines. Minimum RequirementsBachelor s Degree in Computer Science or Four years of applicable experience and or equivalent experience Experience with enterprise-level LAN WAN and WLAN engineering design and implementation Proven experience with network capacity planning network security principles and general network management best practice Managing a Windows network environment and Active Directory Strong knowledge of network management and analysis tools Knowledge with Azure Office 365 hybrid environment is a plus Lifting and transporting of moderately heavy objects such as computers printers and peripherals Competencies.Ability to quickly learn technologies and products using documentation and internet resources. Good written and oral communication skills good interpersonal skills Self-motivated and directed with keen attention to detail Proven analytical and problem-solving abilities Experience working in a team-oriented collaborative environment. Full-Time Position Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical dental and vision coverage paid time off holiday pay retirement savings plan and much more. Full or Part Time Full-TimeSalary Commensurate with experienceLocation One Pierrepont Plaza Brooklyn Disclaimer Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position EOE Salary 60 000