Operation Manager (Burnaby)

Operation Manager

Just Order Enterprises Corp. is seeking a highly motivated and experienced Operation Manager to lead and manage our contact centre team. The successful candidate will be responsible for driving performance improving customer satisfaction and ensuring operational efficiency within the contact centre. Title Operation Manager Wage C 46 Hour Working Hours 40 hours week Terms of Employment Full-time Permanent Vacation Pay 2 weeks annual vacation paid at a rate of 4% of the total wages earned in that 12-month period Work Location 300-9200 Glenlyon Parkway Burnaby BC V5J 5J8Key Responsibilities Oversee the day-to-day operations of the contact centre including setting performance targets and monitoring progress Develop and implement strategies to improve customer satisfaction and retention Monitor and evaluate the performance of team members providing coaching and support as needed Identify and resolve any operational issues or bottlenecks Develop and maintain strong relationships with key stakeholders including clients customers and team members Requirements Over 2 years of proven experience as an operation manager or similar role is required A bachelor s degree or college diploma in a field related to business administration is required Strong leadership and management skills Excellent communication and interpersonal abilities If you are a dynamic and driven individual with a passion for customer service we encourage you to apply for this exciting opportunity. Please submit your resume to chloezhao(at)fantuan.ca for consideration.