Residences Concierge - The Residences at The Ritz-Carlton Westch (White Plains, NY)

Residences Concierge - The Residences at The Ritz-Carlton Westch

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Residences at The Ritz-Carlton Westchester I located at 1 Renaissance Square White Plains NY 10601 is currently hiring a Residences Concierge. Responsibilities include Respond to Residence owners and their guests requests for visitor information special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather summarize and provide information to Residence owners and their guests about the property and the surrounding area amenities including special events and activities. Announce all visitors contractors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with owners reservation services (HRS). Assist with scheduling of the elevator for move-in out for Residence owners tenants. Assist with Bell valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs daily memo books and document pertinent information in logbooks. Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. MIRJ The pay range for this position is 24.83 to 25.93 per hour and offers health care benefits flexible spending accounts 401(k) plan earned paid time off and or sick leave life insurance disability coverage and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions. To apply now go to s jobs.marriott.com marriott jobs 22215129 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law. At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.