Counter Sales Customer Rep (Madison, WI)

Counter Sales Customer Rep

Counter Sales Customer Rep needs 5 years in Customer Service experienceCounter Sales Customer Rep requires Counter Sales Job Processing Orders Light warehouse duties is required like Packaging Shipping. Person will be working from the Front Counter Desk dealing with emails and phone Calls. High School diploma or equivalent combined education and experience. Experience related to Customer Service and high-volume calls. Ability to work effectively in a high-volume fast-paced environment. Able to Multi-task effectively while prioritizing daily workflow Proficiency in a Windows operating environment including email and Microsoft Office software. Strong interpersonal skills and decision-making abilities. Effective and professional communication and organization skills. Strong conflict resolution skills. Regular attendance and punctuality are vital. Forklift experience a plus (Will Train) 5 years in Customer Service a plus Counter Sales Customer Rep duties Communicate daily with customers via phone e-mail in-store interaction. Enter customer orders promptly with high accuracy Promote and support sales promotions. Collaborate with regional sales force and other field staff to deliver premier customer service. Work closely with other vital departments such as credit billing shipping purchasing technical service marketing etc. Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts. Provide same day responses to scheduled dates and backorder status of product. Research and process credit and return requests. Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.