Clinical Assessor Supervisor (Jamaica, NY)

Clinical Assessor Supervisor

Maximus is hiring a Clinical Assessor Supervisor to supervise our Clinical Assessor Team through cultivation of a high-performance team-oriented environment that is consistent with the culture and values of Ascend MAXIMUS. Primary Responsibilities Supervise day to day clinical assessment operations and drive continuous improvement Conducts on-the-job training for new employees. Assists leadership with enhancing contract performance through monitoring and ensuring compliance with contract requirements and Policies & Procedures communicating all recommendations and actions with leadership. Assists leadership with maintaining a positive customer relationship through ensuring effective communication with customers and employees assisting with the resolution of customer provider complaints and properly documenting relevant customer provider complaint information. Develop trusted stakeholder relationships ensuring effective and efficient communication Work with leadership and Clinical Director to develop and oversee comprehensive training and quality measurement practices Works collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance productivity and quality performance. Completes quality reviews on Clinical Assessors to ensure Division benchmarks are met. Conduct clinical assessments as needed Qualifications RN licensed in New York or equivalent combination of education technical training or work experience considered in lieu of degree. Minimum of 5 years of experience working with persons with a variety of physical and behavioral health needs Working knowledge of the SSA Sequential Evaluation process Working knowledge and understanding of behavioral health diagnoses psychotropic medications medical diagnoses and prescribed medications Strong project management analytical organizational supervisory and interpersonal skills Monitors daily operations of clinical assessor team