Customer Service Representative- Work From Home (Davenport, IA)

Customer Service Representative- Work From Home

Job OverviewCandidates must apply online via ATT.Jobs work.att.jobs WFHCO In order to qualify for this Work From Home (WFH) position you must reside in one of the following states Colorado Idaho Iowa Montana Nebraska Nevada New Mexico North Dakota Oregon Utah or Wyoming. This position offers a 3 000.00 sign on bonus paid out as follows first 500 payment 30 days after hire date second 1000 payment 6 months after hire date and third 1500 payment 1 year after hire date.This is your opportunity to be the voice of AT& T a global leader in communications and technology working from home As a member of our team you ll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers. While you drive to meet your daily and monthly sales goals you ll help our customers stay connected to what matters the most.How you ll make an impactIn this multi-faceted role you ll be trained to address a broad range of customer service call types including collections retention sales channel coordination billing and adjustments and advanced technical support. You ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.What your day-to-day will look likeYou ll instill confidence and loyalty in the customers through thoughtful listening utilizing your knowledge of AT& T s products and services to effectively service and retain customers. You ll be an expert at simplifying the explanation of customer bills rate plans and features of AT& T s products and services. You ll support customers with credit inbound and outbound collections activations customer service E-services revenue fraud business and technical roaming support inquiries and other duties as required. You ll also engage Tier 3 support (network and IT) third party vendors and suppliers as needed to address issues service faults and provide customer resolution. With your vital knowledge you ll handle wireless local number portability (WLNP) relocations combined bill support after hours inquiries and pre-paid service. You ll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data that span multiple networks and elements. You ll need keep up with changes to technology and applications so you can provide the best resolution for the customer. Get customers up and running with the latest products and services such as air cards USB devices as well as AT& T-provided software & applications. In this full-time WFH position (40 hours week) you ll work a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customer s call and provide exceptional service. What you can look forward toHourly pay starting at a min of 16.20 hr up to 18.87 hr (based on experience) with increases every 6 months until you have reached the max pay for the position. Additional compensation up to 3000 a month when you meet your sales goals and performance expectations Paid training you ll complete from home and additional resources to support you Excellent benefits package with medical dental coverage 401(k) plan tuition reimbursement and paid time off. Employee Discounts of up to 50% off on Eligible AT& T wireless plans (up to two accounts per employee up to 10 lines per account) and wireless accessories AT& T Internet (Fiber where available) AT& T phone & AT& T wireless home phone What we re looking forCall center or customer service experience Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day evening weekend or holiday hours. Occasional overtime may be required. WFH RequirementsYou will need verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). AT& T will provide all of the equipment you ll need to get started (keyboard monitor computer mobile device etc.) Your workspace will need to be in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.). You will need to be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc. Want to learn more about our work from home roles Watch this video.Career possibilities are limitless with AT& T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If you re ready to take the lead as the voice of AT& T we d love to hear from you Virtualjob Virtualwork connectourcustomers