Call Center Sales Retention Representative (Longwood, FL)

Call Center Sales Retention Representative

We are HIRING NOW Call Center CUSTOMER SERVICE RETENTION & SALES Job Opportunity Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for Our position is located at our LONGWOOD FL - Sears Home Services Call CenterWe are seeking RETENTION SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase sales and member s loyalty APPLY TODAY & Get your Invitation to INTERVIEW Don t miss this Great Job Opportunity...START 2023 with a NEW JOB- Training STARTS - JAN. 9TH Must submit Official Job Application directly through our Company s Jobsite(Apply by using the link below-Copy & Paste the Link to your Search Browser) s jobs.brassring.com 1033 ASP TG cim_jobdetail.asp partnerid 455& siteid 185& Areq 1013175BRAPPLY TODAY TO INTERVIEW Once your Job Application is received through our Company s Jobsite you will receive a Call Email Text with 24-48hrs to confirm an Interview Day & Time OUR POSITION OFFERS Paid Orientation & Training (at) 15 hr. Base Pay of 15.00 Hr. PLUS Uncapped-Commission Full Package of Benefits- Medical Dental Vision Life Ins. 401K Benefits & 6 Paid National Holidays Advancement & Leadership Training Opportunities Recognition Programs Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on Performance OUR POSITION RESPONSIBILITIES Establishes and maintains a high level of customer satisfaction professionalism and courtesy in all retention & collection transactions Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling Attempts to save customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs. Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are due QUALIFICATIONS FOR OUR POSITION Enjoys working in a fast-paced high-volume call center environment. Great Verbal Communication and Listening Skills Comfortable handling inbound calls and outbound calls Previous experience in Sales Customer Service Retention or Collections The ideal candidate knows how to think strategically has a strong work-ethic is goal-oriented and experience working with escalated customer issues and problem resolution Ability to apply appropriate retention and sales techniques Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations Plus skills to have- Negotiating Skills Consultative Persuasive Self-Motivated able to Work Independently Disciplined. Ability to use Computer and multitask Commitment to teamwork and flexibility with our work schedule. WHY WORK WITH US I like our fun work environment I enjoy the folks I work with. They have become my family Vanessa L. Sears Employee We look forward to receiving your Official Job Application to TODAY EOEKeywords Call Center Sales Insurance Sales Sales Advisor Telecommunications Telemarketing Telesales Inside Sales Retention Collection Agent Collections Account Management Sales Agent Sales Representative Consultant Insurance Warranty Virtual Interview Process On-site Training