Senior Manager CEC Technology Product Management - CEC Omaha (22 (Omaha, NE)

Senior Manager CEC Technology Product Management - CEC Omaha (22

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. CEC Omaha located at 1818 North 90th Street Omaha Nebraska 68114 is hiring a Senior Manager CEC Technology Product Management. Responsibilities include Reporting to the Sr. Director Product Services the Sr. Manager Product Management has key responsibilities for the implementation and development of product strategy for the EMPOWER platform. When executed this strategy must meet or exceed the needs and expectations of management and associates. He she ensures high caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers. The Product Leader will demonstrate leadership and best practice related to product management and act as a mentor to other product management functions. They will support overall portfolio processes and work highly autonomously. Working closely with senior CEC & Global Technology leaders this position provides technology direction and execution to deliver optimal business solutions supporting the contact center technology platforms. Under the direction of the Sr. Director Product Services this leader will direct the flow of product work of Customer Engagement Centers and Global Technology in alignment with broader business initiatives projects and work teams. Additionally this position will coordinate closely with selected vendor partners on the find build and delivery of all current and new Contact Center Technology. CANDIDATE PROFILE Required Education and Experience 7 years experience in information technology2 years experience working with JIRA confluence or equivalent ticket tracking systems. .2 years experience gathering analyzing and communicating requirements for complex enhancementsUndergraduate degree or equivalent experience certification. Preferred Development and execution of governance models and processesProvide product management leadership for Customer Engagement Reservation and Loyalty Systems from strategic planning to tactical activities to ongoing optimization & continuous improvement.Effectively translate technology & process opportunities into quantifiable results.Define and communicate product strategy and roadmap.Lead and develop a team of product managersManage resources across the product team to make sure all product managers and products have what they need.Represent the product team on enterprise projects initiativesServe the primary point of contact between the product team and internal and external stakeholders.Contribute a high level of specialized knowledge and skill in key program area (CRM Loyalty Account Management Case Management Reservations etc.) to support business unit and functional objectivesPresent ideas for future products and develop the associated business case for new investments.Ensure all deliverables meet Marriott standards and enterprise-wide project management standards for system design implementation and productionDelivers communications to internal executives and constituents for product rollouts as well as serves as an escalation point of contact for production issuesBenchmark comparable organizations while building deep understanding of our customer profiles needs plus business strategies and needs for growthPrimary point of contact for key development partners within Global Technology. Lead the benefit realization planning process with Finance and operations.Manage the product feature cycle from strategic planning to realizationCreate KPIs to enable team to measure successSupport procurement efforts as needed (e.g. new tools new vendors) write statements of work and manage external vendorsFacilitate strong working relationships with team members and business sponsors to deliver exceptional product solutionsPresent executable solutions leveraging work in progressExcellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members CORE WORK ACTIVITIES Technical Leadership Coordinates and leads Configuration Management process improvement efforts supports the implementation and testing of code modules in compliance with architectural guidelines and adheres to change management policies and procedures.Builds and maintains dashboard scorecards for effective reporting on services across their teams and relevant software platforms their teams own.Acts as the subject matter expert (SME) for the configuration development of CEC platforms.Educates users on the processes and tools they own identifies process improvement opportunities leads coordinates and prioritizes efforts across their ownership of the CEC voice platform. Delivering TechnologyWorks closely with key client stakeholders and property-based technology resources and product managers to implement improvements to support business needs and valueReviews design documents and change requests for completeness and proper authorizations within their teams software platform ownershipOversees the day-to-day delivery of configuration enhancements of the CEC platforms while liaising with process business owners for business needs.Executes process controls reporting compliance metrics for process and data standardsIdentifies opportunities and submits proposals for improvement with respect to tools training process procedures and work instructionsProvides expertise on product questions related to supported software platformsWorks to standardize processes and builds this into the product management design and delivery based on Business needs IT Governance Follows all defined technology standards and processes (i.e. IT Governance SM& G Architecture etc.) and provides input for improvements to the appropriate process owners as neededMaintains a proper balance between business and operational riskFollows the defined project management standards and processes Managing Work Projects and Policies Coordinates and implements work and projects as assigned.Complies with Federal and State laws applying to procedures.Generates and provides accurate and timely results in the form of reports presentations etc.Analyzes information and evaluates results to choose the best solution and solve problems.Manages the flow of questions and directs questions. Supporting Operations Works with team to put sustainable work processes and systems in place that support the execution of the strategy.Establishes and maintains complete and up-to-date information to ensure accurate reporting.Represents team in resolving situations.Maintains and manages inventory and service operations. Additional Responsibilities Informs updates and provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person in a timely manner.Attends and participates in all relevant meetings.Presents ideas expectations and information in a concise organized manner.Uses problem solving methodology for decision making and follow up.Maintains positive working relations with internal customers and department managers.Manages time effectively and conducts activities in an organized manner.Performs other reasonable duties as assigned by manager. Apply now at s jobs.marriott.com marriott jobs 22156642 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.