Core Services Manager - CEC Omaha - (22173198) (Omaha, NE)

Core Services Manager - CEC Omaha - (22173198)

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The CEC Omaha located at 1818 North 90th Street Omaha NE 68114 is currently hiring a Core Services Manager.Responsibilities include > The Core Services Manager provides direction and support to a team of 40-50 Customer Care Sales Specialists. They manage the daily operations of the Reservation Sales Department. They strive to ensure guest and associate satisfaction and that the operation is successful in meeting its goals and operating budget. As a member of the professional staff contributes general knowledge and skill in a discipline area (e.g. Accounting Finance Human Resources Information Resources Operations Planning & Support Sales & Marketing) to support team and or department objectives. Generally works under close supervision or within well-established guidelines to complete routine tasks. Responsible for selection supervision and development of staff in accordance with company policies and procedures. Specific ResponsibilitiesFacilitates associate progressive discipline procedures. Ensures center policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOP s). Supports Marriott s Guarantee of Fair Treatment and the Peer Review Process Acts as the Manager on Duty for the entire Center. Coordinates downage procedures emergency plans associate safety and incident documentation. Researches and processes all required operational reports and paperwork. Manages the daily operations of the Reservation Sales Department. Manages all areas of the Reservations Center in the absence of the Director of Sales Operations. Operates all systems and reports malfunctions password login violations and updates security administration. Participates and or facilitates in departmental cross functional and projects committee. Analyzes performance reports and daily statistics against established goals. Reviews monitoring results with associates. Effectively responds to and resolves issues and complaints. Ensures expectations and parameters are understood. Emphasizes customer satisfaction during all interactions focusing on continuous improvement. Research analyze amend and monitor associate adherence to achieve staffing accuracy and established call handling goals. Implements performance driven strategies and introduces business initiatives to accomplish established goals. Communicates performance expectations in accordance with job descriptions for each position Reviews monitoring results with associates. Participates in the development and implementation of corrective action plans. Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations. Uses all available on-the-job training tools for associates administers on-going training initiatives and conducts training when appropriate. Facilitates the associate performance appraisal process providing feedback and supporting continued success. Provides direction and support to Identify associate career opportunities Manages the department s controllable expenses to achieve or exceed budgeted goals. Manages department s operations and budgetary performance to achieve or exceed Center financial goals and objectives Creates and implements incentives to encourage strong performance and continued improvement of team members Each manager is expected to carry out all reasonable requests by management which the manager is capable of performing. Job SpecificationsExhibits outstanding hospitality skills. Focuses on the customer. Meets customer needs by developing and maintaining relationship with both internal and external customers and by promoting a customer orientation within the organization. Proven written and oral communication skills as well as good listening skills. Ensures that regular on-going communication is happening with associates to create awareness of business objectives communicates expectations and produces desired results. Comprehends budgets and operating statements to assist in the financial performance of department. Demonstrates a depth of knowledge in technical or specialized areas such as MERLIN MARSHA IEX or other computer systems. Change Agent. Manages supports and initiates change with the organization by taking steps to remove barriers or to accelerate the pace of change. Utilizes principles of Interaction Management and Total Quality Management. Strong organizational skills and ability to meet deadlines. Manages work execution to ensure that work is completed effectively. Monitors progress of work against schedules and budgets. Proven leadership skills. Steps forward to address difficult issues and guide others toward the accomplishment of identified meaningful goals. Open Communications. Establishes and maintains open collaborative relationships with associates and encourages associates do the same within the Center. Actively solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the Director of Sales Operations and Human Resources. Good organizational learner. Actively pursues learning and self-development to enhance professional and unit growth sharing learning. Ability to work a flexible schedule. Minimum QualificationsSix months managing (i.e. issuing reviews disciplinary actions or in a decision-making role) a staff. A staff is defined as overseeing one or more people or a minimum of 48 successfully completed college credit hours at an accredited college university or certification in a related field. Must list college and number of credits if no degree has been achieved. Must not have received a written warning in the last six months. No more than five occurrences no more than two notifications currently on file. Candidate ProfileEducation and ExperienceHigh school diploma or GED no work experience required or 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing guest services front desk or related professional area. Apply now at s jobs.marriott.com marriott jobs 22173198 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.