Guest Services Agent - The Westin Ottawa - (22162363) (Ottawa)

Guest Services Agent - The Westin Ottawa - (22162363)

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Westin Ottawa located at 11 Colonel By Dr Ottawa ON K1N 9H4 is currently hiring a Guest Services Agent. Responsibilities include Process all guest check-ins check-outs room assignments and room change late check-out requests. Secure payment activate reissue room keys. Ensure rates match market codes document exceptions. Verify adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Count and secure bank at beginning and end of shift. Cash-guests checks process all payment types vouchers paid-outs charges and provide change. Notify Loss Prevention Security of any reports of theft. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now go to s jobs.marriott.com marriott jobs 22162363 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Notification to Applicants The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. At Westin we are committed to empowering the well-being of our guests by providing a refreshing environment thoughtful amenities and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best and they appreciate our supportive attitude anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive adaptable and intuitive and has a genuine interest in the well-being of others around you we invite you to discover how at Westin together we can rise.