Senior Events Manager - Marriott Hotels - (22171947) (San Francisco, CA)

Senior Events Manager - Marriott Hotels - (22171947)

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The JW Marriott San Francisco Union Square located at 515 Mason St San Francisco CA 94102 is currently hiring a Senior Events Manager.Responsibilities include Prepares all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout the pre-event event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his her absence. Serves as the event planner s primary contact (following turnover) on property and is responsible for his her experience. CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the event management or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIESExecuting Event Operations Solve problems and or suggest alternatives to previous arrangements if necessary. Leads pre-event and post-event meetings for assigned groups. Identifies operational challenges associated with his her group and works with the property staff and customer to solve these challenges and or develop alternative solutions. Manages customer budgets to maximize revenue and meet customer needs. Oversees his her customer experiences from file turnover through the post event phase until turnover back to sales. Conducts pre- and post-event meetings as required to review communicate group needs and feedback. Manages group room blocks and meeting space for assigned groups. Adheres to all standards policies and procedures. Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy Up-sells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary. Acts as liaison between field sales person and customer throughout the event process (pre-event event post-event). Managing Profitability Manages revenue and profitability associated with events. Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his her groups. Reviews billing and payments with clients. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Makes presence known to customer at all times during entire event process. Follows up with customer post-event. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Strives to improve service performance. Sets a positive example for guest relations. Reviews comment cards and guest satisfaction results with associates. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Apply now at s jobs.marriott.com marriott jobs 22171947 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .