Director of Restaurants - Sheraton Boston Hotel - (22118775) (Boston, MA)

Director of Restaurants - Sheraton Boston Hotel - (22118775)

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The Sheraton Boston Hotel located at 39 Dalton St Boston MA 02199 is currently hiring a Director of Restaurants. Responsibilities include Manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants Bars and Room Service. As a department head directs and works with the food and beverage culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. CANDIDATE PROFILE Education and Experience High school diploma or GED 6 years experience in the food and beverage culinary event management or related professional area.OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 4 years experience in the food and beverage culinary event management or related professional area. Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Economics and Accounting - Knowledge of economic and accounting principles and practices P& L statements operating budgets forecasting and scheduling and the reporting of financial data. Analytical Critical Thinking - The ability to gather and organize information using a logical and systematic process recognize patterns and relationships in complex data examine data to identify implications problems and draw appropriate conclusions generate alternative solutions to problems evaluate strengths weaknesses and consequences of alternative solutions and approaches to solving problems. Management of Financial Resources - Determining how money will be spent to get the work done and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources. Applied Business Knowledge - Understanding market dynamics enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses anticipate opportunities and risks identify issues and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption including storage handling techniques and sanitation standards. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment facilities and materials needed to do certain work. CORE WORK ACTIVITIES Managing Day-to-Day Operations Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients preparation methods and unique tastes. Maintains service and sanitation standards in restaurant bar lounge and room service areas. Order and purchase equipment and supplies. Oversees the booking and manages service of restaurant parties special events and room service hospitality suites. Developing and Maintaining Budgets Manages department s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department s operation on the overall property financial goals. Leading Food and Beverage Team Establishes challenging realistic and obtainable goals to guide operation and performance. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and builds mutual trust respect and cooperation among team members. Achieves and exceeds goals including performance goals budget goals team goals etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc. Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Ensures cash control and liquor control procedures are followed by all Restaurant Bar Lounge and Room Service employees. Ensures compliance with all food & beverage policies standards and procedures by training supervising follow-up and hands on management. Ensures compliance with food handling and sanitation standards. Ensures staff understands all applicable liquor laws. Establishes guidelines for customer service so employees understand expectations and parameters. Strives to improve service performance. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Estimates cost and benefit ratio maintaining balance between profit and service satisfaction. Empowers employees to provide excellent customer service. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction. Responds effectively to guest problems and handles complaints. Reviews guest satisfaction feedback with employees to develop appropriate corrective action. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Ensures that expectations and objectives are clearly communicated to subordinates subordinates are also open to raise questions and or concerns. Administers the performance appraisal process for direct report managers. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Ensures employees are treated fairly and equitably. Ensures property policies are administered fairly and consistently. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities Informs and or update the executives the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Apply now at s jobs.marriott.com marriott jobs 22118775 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. When you join the Sheraton family you become a member of its global community. We ve been a place to gather and connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you re a team player who is excited to deliver a meaningful guest experiences we encourage you to explore your next career opportunity with Sheraton.