Customer Service Representative - Veterans Services (Fort Pierce, FL)

Customer Service Representative - Veterans Services

The International Customer Service Representatives (International Day One Callers) supporting the Veterans Evaluation Services (VES) administered by Maximus make an impact everyday by acting as the initial point of contact with the international veterans or service members. The Day One Caller contacts the veterans or service members verifies identity and informs him or her of the disability examination. The Day One Caller updates information in OMS and makes comments regarding the outcome of call. Candidates must possess the desire to assist our wounded veterans with a caring positive and patriotic attitude. To prepare you for this role the VES provides paid comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination. This position is temporarily remote due to Covid-19 however you must be able and willing to work on site in our Houston TX location when needs arise Additional Duties and ResponsibilitiesMake comments in OMS pertaining scheduling request provided from veteran and mailing preference Occasional training of new employees and attendance at meetings RequirementsHigh School diploma or GED equivalent required Previous customer service experience preferred Advanced verbal and interpersonal skills Advanced written communication skills to include excellent grammar Advanced reading and comprehension abilities Advanced analytical skills and detail-oriented Advanced multi-tasking skills Advanced organizational and prioritization skills with strong ability to meet strict deadlines Proficient typing skills Proficient with Microsoft Word Microsoft Outlook Adobe Acrobat general internet research and beginner knowledge of Microsoft Excel. Home Office RequirementsInternet speed of 25mbps or higher required (you can test this by going to www.speedtest.net) Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old OS for Windows Windows 10 or Windows 11 OS for Mac Big Sur (11.0.1 ) Catalina (10.15) Monterey (12.3) Hardwired internet (ethernet) connection Private work area and adequate power source A second monitor is highly recommended for most positions About Veterans Evaluation Services Now Part of Maximus