Events Manager II - West Palm Beach Marriott (22098579) (West Palm Beach, FL)

Events Manager II - West Palm Beach Marriott (22098579)

West Palm Beach Marriott1001 Okeechobee BoulevardWest Palm BeachFLLive Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The Clancy Autograph Collection located at 299 Second Street San Francisco CA 33401 is hiring a Events Manager II. Responsibilities include Part - TimeResponsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events. This position primarily handles less complex property events. Works with his her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Supporting Event Operations Greets customer during the event phase and hands off to Event Operations for the execution of details. Acts as the liaison between field sales person and customer throughout the event process (pre-event event and post-event). Verifies hourly associates understand expectations and parameters for event activities. Adheres to all standards policies and procedures. Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Participates in customer meetings for assigned groups with guidance from his her supervisor. Monitors group room blocks and meeting space of small assigned groups. Providing and Ensuring Exceptional Customer Service Encourages associates to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his her supervisor. Makes presence known to customer at all times during this process. Works with his her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales. Follows-up with customer post-event. Responds to and handles guest problems and complaints. Participates in various meetings as he she perceives necessary (Banquet Event Order meeting block review etc). Alerts his her supervisor to operational challenges associated with his her group and works with his her supervisor determines how to best solve these challenges. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with associates. Interacts with guests to obtain feedback on product quality and service levels. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Participates in pre- and post- event meetings as required to review and communicate group needs and feedback. Works with the property staff and customers to address operational challenges associated with his her group. Participates in activities to improve service performance using his her evaluation of the issue and resolution. Supporting the Sales and Marketing Function Assists with the sales process as necessary. Up-sells products and services throughout the event process. Works under the guidance of his her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his her groups. Performs other duties as assigned to meet business needs. Part - TimeResponsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events. This position primarily handles less complex property events. Works with his her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Supporting Event Operations Greets customer during the event phase and hands off to Event Operations for the execution of details. Acts as the liaison between field sales person and customer throughout the event process (pre-event event and post-event). Verifies hourly associates understand expectations and parameters for event activities. Adheres to all standards policies and procedures. Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Participates in customer meetings for assigned groups with guidance from his her supervisor. Monitors group room blocks and meeting space of small assigned groups. Providing and Ensuring Exceptional Customer Service Encourages associates to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his her supervisor. Makes presence known to customer at all times during this process. Works with his her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales. Follows-up with customer post-event. Responds to and handles guest problems and complaints. Participates in various meetings as he she perceives necessary (Banquet Event Order meeting block review etc). Alerts his her supervisor to operational challenges associated with his her group and works with his her supervisor determines how to best solve these challenges. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with associates. Interacts with guests to obtain feedback on product quality and service levels. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Participates in pre- and post- event meetings as required to review and communicate group needs and feedback. Works with the property staff and customers to address operational challenges associated with his her group. Participates in activities to improve service performance using his her evaluation of the issue and resolution. Supporting the Sales and Marketing Function Assists with the sales process as necessary. Up-sells products and services throughout the event process. Works under the guidance of his her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his her groups. Performs other duties as assigned to meet business needs. Part - TimeResponsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events. This position primarily handles less complex property events. Works with his her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Supporting Event Operations Greets customer during the event phase and hands off to Event Operations for the execution of details. Acts as the liaison between field sales person and customer throughout the event process (pre-event event and post-event). Verifies hourly associates understand expectations and parameters for event activities. Adheres to all standards policies and procedures. Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Participates in customer meetings for assigned groups with guidance from his her supervisor. Monitors group room blocks and meeting space of small assigned groups. Providing and Ensuring Exceptional Customer Service Encourages associates to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his her supervisor. Makes presence known to customer at all times during this process. Works with his her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales. Follows-up with customer post-event. Responds to and handles guest problems and complaints. Participates in various meetings as he she perceives necessary (Banquet Event Order meeting block review etc). Alerts his her supervisor to operational challenges associated with his her group and works with his her supervisor determines how to best solve these challenges. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with associates. Interacts with guests to obtain feedback on product quality and service levels. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Participates in pre- and post- event meetings as required to review and communicate group needs and feedback. Works with the property staff and customers to address operational challenges associated with his her group. Participates in activities to improve service performance using his her evaluation of the issue and resolution. Supporting the Sales and Marketing Function Assists with the sales process as necessary. Up-sells products and services throughout the event process. Works under the guidance of his her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his her groups. Performs other duties as assigned to meet business needs. Apply now at s jobs.marriott.com marriott jobs 22098579 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.