Customer Service Representative Sales (Bronx, NY)

Customer Service Representative Sales

Customer Service Representative Sales Answer your calling and take the lead at our company. As a member of our Call Center team you ll work at the center of the action and redefine how our customers engage with the latest product offerings media and entertainment. It s an opportunity to be the voice of AT& T a global leader in communications and technology in a career where we ll count on you to deliver a best-in-class customer experience. A career with us also comes with big rewards We offer a competitive compensation package and Business Customer Service Specialists start at 17.36 per hour. There s also the opportunity to make up to 3 000 a month target incentive. As Business Customer Service Specialist you ll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated competitive mindset as you ll consistently work to meet sales quotas and services objectives. You ll need to exhibit calm under pressure and be persuasive and sales driven. With each inbound call you ll work to cultivate a positive customer relationship utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services. You may also be required to Handle wireless local number portability (WLNP) relocations combined bill support after hours inquiries and pre-paid service. Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements considering network conditions connectivity devices applications provisioning and billing. Assist customers with products and services such as but not limited to laptop connect services including air cards USB devices initial set-up configuration of AT& T provided software & applications. Proactively engage T3 support (network and IT) to address & resolve issues. Remain proficient in all billing rate plan and feature matters. We prefer that you have 6 months to 1 year of customer service sales work experience Familiarity with Windows computers An ability to deliver regular and reliable attendance from Monday Friday (no weekends) Joining our team comes with an amazing benefits package with medical dental coverage 401(k) plan tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on Eligible AT& T wireless plans (up to two accounts per employee up to 10 lines per account) and wireless accessories AT& T Internet (Fiber where available) Free AT& T TV or U-verse TV - 10 tech and or equipment fees may apply AT& T phone & AT& T wireless home phone We ll also provide 4-6 weeks of training on the latest technology devices and our entire lineup of products services and promotions. You ll have everything needed to hit the ground running.