Member Experience Club Concierge (RCDCR) - The Ritz-Carlton Club (San Francisco, CA)

Member Experience Club Concierge (RCDCR) - The Ritz-Carlton Club

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The Ritz-Carlton Club San Fran located at 690 Market St San Francisco CA 94104 is currently hiring a Member Experience Club Concierge (RCDCR) . Responsibilities include Assist members and guests with the pre-arrival process arrival check-in member activities experiences problem resolution and member departure check-out. Conduct pre-calls to arriving members make pre-arrival arrangements grocery orders amenity orders and handle any other member arrival requests. Review and log preferences traces in computer system. Contact members for pre-departure calls. Handle Front Office duties including check-in check-out prepare arrival packets and departure folios perform audit checklists prepare and distribute welcome packages process billing and perform administrative duties. Respond to requests for visitor information special arrangements activities or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members guests with unique needs and follow up to promote satisfaction. Gather summarize and provide information about the property and the surrounding area amenities including special events and activities. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with reservation services. Assist with Bell valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs daily memo books and document pertinent information in computer system and logbooks. Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all members and guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. MIRJ To apply now go to s jobs.marriott.com marriott jobs 22046275 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.