PR 1292292Service Manager (Elmira, NY)

PR 1292292Service Manager

WE ARE PEOPLEREADY Staffing. It s what we know. Because we ve been providing staffing solutions putting people to work for nearly 30 years. Whether you re looking for work or you re seeking workers for your business PeopleReady is the North American leader in the industrial and on-demand staffing space. The PeopleReady located at Elmira New York 14901 is currently hiring a PR 1292292 Service Manager Job Description Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce ensure customer satisfaction and retention and assist in achieving company goals. The Service Manager leads our Service team personnel and associated residential commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service. This is a hands-on management position. The Service Manager will provide leadership through effective communication process improvement coaching training and mentoring in a fast-paced high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus Shift Timing - 1st Shift (Day). Responsibilities Include Resolving service-related problems approving billing adjustments as necessary Maintaining adequate inventory to meet customer need Assessing equipment to maintain quality assisting in modification when needed Ensure adequate after-hour response to customer emergencies Maintaining appropriate staffing level workload distribution and employee skills necessary to best serve customers and meet business needs Upholding a safe clean work environment that is in compliance with all applicable Federal State and company regulations Providing sufficient training to ensure employees have the skills and information necessary to exceed customers expectations Developing realistic employee performance objectives tied to the dealership s goals in order to support employee development and empowerment Maintaining the company s assets (plant fleet equipment and other inventory) Achieving planned gross margin and revenue targets Participating in the preparation of annual budget plans regularly review actual performance vs. plan analyze variances and take action necessary to achieve goals Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS-I certification Qualifications Background Check Required 7 years water conditioning service or similar 7 years direct team management experience Plumbing experience Understanding of basic electronics Mechanical skills Experience in Inventory Computer Skills High Integrity Are you ready to win BIG in April 100 000in cash and prizes up for grabs Here is how it works Every day you work during the month of April 2022 you ll be automatically entered into a daily drawing for the chance to win cash prizes Each day well randomly select three winners 1stplace - 1 000 2ndplace - 750 3rdplace - 500 Every Friday we ll announce the winners. You can win more than once each week the more you work the more chances you have to win. For every day you work you ll also be entered into our grand prize drawing for aCar or 25 000 cash The Work Win Drive Sweepstakes is only open to associates and tradespeople in the U.S. (excluding Puerto Rico and all U.S. territories and possessions). Please see theTerms and Conditionsfor specific eligibility requirements