Director of Security and Safety Services - Gaylord Texan Resort (Grapevine, TX)

Director of Security and Safety Services - Gaylord Texan Resort

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail Grapevine TX 76051 is hiring a Director of Security and Safety Services. Responsibilities include Manages security operations on a daily basis. Provides for the protection and safety of property assets employees guests and property accident and fire prevention and response. Verifies that all areas of the property are safe and secure. Maintains logs certifications and documents required by law and standard operating procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED 5 years experience in the security loss prevention or related professional area. OR Bachelor s degree from an accredited university in Criminal Justice or related major 4 years experience in the security loss prevention or related professional area in a supervisory capacity. CORE WORK ACTIVITIES Managing Security Operations Assists in the development and implementation of emergency procedures. Recommends follow-up action for security breaches. Conducts investigation of all losses of property assets and refers to proper management for disposition. Deploys security staff to effectively monitor and protect property assets. Complies with all safety and security management guidelines and procedures. Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. Conducts periodic patrols of entire property and parking areas. Recognizes success across areas of responsibility. Handles guest problems and complaints settles disputes and resolves grievances and conflicts or otherwise negotiates with others. Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. Implements action plans to monitor and control risk. Maintains required reports and documentation regarding patrols of property and parking areas. Provides means for obtaining necessary medical attention on a timely basis. Conducts hourly employee performance appraisals. Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others. Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process. Maintains first aid and CPR certifications required for security officers. Implements local authority requirement for security and safety. Leading Security Teams Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. Celebrates successes by publicly recognizing the contributions of team members. Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Encourages and builds mutual trust respect and cooperation among team members. Identifyiesthe developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients. Serves as a role model to demonstrate appropriate behaviors. Exceptional Customer Service Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Promotes quality standards and customer expectations on a daily basis. Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. Provides services that are above and beyond for customer satisfaction and retention. Conducting Human Resources Activities Assists in minimizing cost of accident claims through aggressive claims management. Brings issues to the attention of Human Resources as necessary. Strives to improve service performance. Administers property policies fairly and consistently. Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems. Develops and maintains a working relationship with local law enforcement authorities. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Provides guidance in setting health and safety policies and standards. Apply now at s jobs.marriott.com marriott jobs 22020696 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Additional Location(s) Lewisville Texas Southlake Texas Irving Texas Bedford Texas Arlington Texas Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.