Assistant Rooms Operations Manager - Seasonal - Delta Hotels by (Kelowna)

Assistant Rooms Operations Manager - Seasonal - Delta Hotels by

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. Delta Hotels by Marriott Grand Okanagan Resort located at 1310 Water St Kelowna BC V1Y 9P3 is hiring a Assistant Rooms Operations Manager - Seasonal. Responsibilities include Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping Recreation. Laundry Staff AYS and Concierge Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities Opens and closes Front Desk shifts Housekeeping and ensuring completion of assigned shift checklist and other duties. Runs and reviews critical information contained in room operations reports. Understands the functions of the Recreation. Laundry Housekeeping Bell Staff AYS Front Desk and Concierge Guest Services operations. Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. Operates all department equipment as necessary and reporting malfunctions. Ensures employees have the proper supplies and uniforms. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget Supervises same day selling procedures to maximize room revenue and property occupancy. Verifies accuracy of room rates to maximize revenue opportunities Uses budgets operating statements and payroll progress reports as needed to assist in the management of the Room Operations. Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience Participates as needed in the investigation of employee and guest accidents. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Managing and Conducting Human Resources Activities Provides support for operational functions as necessary. Trains staff and monitoring adherence to all relevant policies and procedures. Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. Supervises staffing levels to ensure that guest service operational needs and financial objectives are met. Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. Observes service behaviors of employees and providing feedback to individuals continuously striving to improve service performance. Empowers employees to provide excellent customer service within guidelines. Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. Uses all available on the job training tools for employees supervising on-going training initiatives and conducting training when appropriate. Communicates performance expectations employees in accordance with job descriptions for each position. Participates in the employee performance appraisal process giving feedback to Room Operations Managers on individual employee performance issues. Coaches counsels and encourages employees. Participates in employee progressive disciplinary procedures as required. Handles employee questions and concerns. Participates in an ongoing employee recognition program. Effectively schedules employees to business demands and tracks employee time and attendance. Assists in performing the payroll function. Oversees daily shift operations and ensures compliance with all policies standards and procedures. At Marriott we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation. Apply now at s jobs.marriott.com marriott jobs 22024827 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Notification to Applicants Delta Hotels by Marriott Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.