Product Manager 2 - Remote Location (18001A3C) (Omaha, NE)

Product Manager 2 - Remote Location (18001A3C)

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Remote Location located at 1818 N. 90 Street Omaha NB 68114 is currently hiring a Product Manager 2. Responsibilities include Reporting to the Sr. Director Product Management and Associate Enablement. The Product Manager II Associate Enablement supports the implementation and development of product roadmaps for designated technology products and services to meet or exceed the needs and expectations of management and associates. He she ensures high caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers. Working under the direction of the Sr. Director Product Management and Associate Enablement this position provides product expertise that supports the technology direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally this position will coordinate closely with selected vendor partners on the find build and delivery of designated Contact Center Technologies. A successful candidate possesses knowledge and experience including industry trends and best practices for a specific product domain. Experience with SalesForce or any other CRM platform is highly desired. He she also demonstrates strong leadership and relationship skills a background in information technology infrastructure and contact center experience as well as department and organizational leadership experience. Familiarity infrastructure technology (hardware software & telecommunications) and P& L budgeting is also key to be successful in this role. CANDIDATE PROFILE Education and Experience Preferred 4-year degree from an accredited university in from an accredited university in Business Administration Marketing or related major and 2 years of relevant professional experience demonstrating progressive career growth and a pattern of exceptional performance OR 6 years of relevant professional experience in of relevant professional experience in marketing or related function demonstrating progressive career growth and pattern of exceptional performance. CORE WORK ACTIVITIES Provide product management leadership for Associate Enablement Systems from strategic planning to tactical activities to ongoing optimization & continuous improvement. Leverage product dashboards to drive a data driven decision-making culture to identify big and small opportunities to improve performance as well illustrate value for recently launched optimized features. Effectively translate technology & process opportunities into quantifiable results. Contribute a high level of specialized knowledge and skill in key program area (CRM Workforce management IVR CTI Channel routing etc.) to support business unit and functional objectives Document requirements for current and future products and develop the associated business case for new investments. Ensure all deliverables meet Marriott standards and enterprise-wide project management standards for system design implementation and production Enable communications for internal executives and constituents for product rollouts as well as provide escalation support for triaging production issues Benchmark comparable organizations while building deep understanding of our customer profiles needs plus business strategies and needs for growth Work closely with key development partners within Corp IT Plan Build Run as well as Digital & CX teams globally. Support benefit realization planning process with Finance and operations. Manage the product feature cycle from strategic planning to tactical activities Achieve results against budget within the scope of responsibility Support procurement efforts as needed (e.g. new tools new vendors) write statements of work and manage external vendors Facilitate strong working relationships with team members and business sponsors to deliver exceptional product solutions Respond to solve and makes decisions on business requests brand requests and hotel requests. Present solutions leveraging work in progress To apply now go to s jobs.marriott.com marriott jobs 18001A3C %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.